By default, the COUNTIFS function applies AND logic. When you supply multiple conditions, all conditions must match in order to generate a count.
One solution is to supply multiple criteria in an array constant like this:
This will cause COUNTIFS to return two results: a count for "complete" and a count for "pending", packaged in an array result like this:
To get a final total, we wrap COUNTIFS inside SUM. The SUM function then sums all items in the array and returns the result.
Be careful not to double-count
Whenever you use multiple criteria with OR logic, be careful not to double-count. In this example, the two criteria are mutually exclusive, but in other scenarios it is easy to accidentally double count by applying criteria that are too loose.
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