COUNTIFS with multiple criteria and OR logic
By default, the COUNTIFS function applies AND logic. When you supply multiple conditions, all conditions must match in order to generate a count.
One solution is to supply multiple criteria in an array constant like this:
This will cause COUNTIFS to return two results: a count for "complete" and a count for "pending", packaged in an array result like this:
To get a final total, we wrap COUNTIFS inside SUM. The SUM function then sums all items in the array and returns the result.
Adding another OR criteria
You can add one additional criteria to this formula, but you'll need to use a single column array for one criteria and a single row array for the other. So, for example, to count orders that are "Complete" or "Pending", for either "Andy Garcia" or "Bob Jones", you can use:
Note we use a semi-colon for the second array constant, which creates a vertical array. This works because Excel "pairs" elements in the two array constants, and returns a two dimensional array of results inside SUM like this:
If you have more than two criteria, consider a SUMPRODUCT formula as described here.
Cell reference for criteria
To use a cell reference for criteria, you can use an array formula like this:
Where range1 is the criteria range, and range2 contains criteria.