Help

Buying a course

When you purchase a course, you'll be logged in automatically and taken to a confirmation page.

Purchase confirmation

Click "Access Training" to go directly to the course player.

Logging in

Click the "Login" button in the upper right corner of any page.

Login button

Enter the email address you used to purchase your courses and click "Send login link." We'll email you a link that logs you in instantly — no password needed. The link expires after 15 minutes.

Note: if you don't see a Login button you are already logged in.

Accessing your courses

After you log in, open the user menu in the upper right and click "My Courses." You will see a list of the courses you have purchased.

My Courses

Click on any course to see its outline and begin watching videos.

Playing videos

Click on a course to see the full list of videos. Then click any video to play it.

Course outline

Practice workbooks

When a video has a practice workbook, you'll see a "Download Practice" button below the video player.

Practice workbook

Tracking watched videos

Videos are marked as watched automatically when you play them. You'll see a "Watched" indicator next to each video in the course outline.

To see all of your watched videos in one place, open the user menu and click "Watched Videos."

Watched Videos

Managing your account

Open the user menu and click "Account" to view your account details, including your email address and purchased products.

Account page

To change your email address, scroll to the bottom of the page, enter a new address under "Change Email," and click "Send verification."

Change email form

We'll send a verification link to the new address. Find the email and click the link to confirm the change.

Contact us

If you need more help, please contact us. We will reply as soon as possible.